Introduction
Fluent Quran ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. By accessing or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, country of residence, and language preference.
- Account Information: Username, password, and profile details.
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors).
- Learning Information: Your level of Quranic knowledge, learning goals, preferred schedule, and progress data.
- Communications: Records of your interactions with our support team and teachers.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our educational services
- Match you with appropriate teachers based on your needs
- Process payments and manage your subscription
- Send you lesson reminders, schedule updates, and educational content
- Respond to your inquiries and provide customer support
- Monitor and analyse usage patterns to improve our platform
- Ensure the security and integrity of our services
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Teachers: Your name, learning goals, and relevant background information are shared with your assigned teachers to personalize your learning experience.
- Service Providers: We may share information with trusted third-party vendors who assist us in operating our platform (e.g., payment processors, hosting providers).
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
- Consent: We may share information with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmission
- Secure cloud storage with industry-standard protections
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Staff training on data protection best practices
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information (subject to legal obligations).
- Restriction: Request that we limit the processing of your data.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to the processing of your data for certain purposes.
To exercise any of these rights, please contact us at info@fluentquran.uk.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.
Effective Date: January 1, 2025
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: